Reviews for Hp All in One 309 Will It Print Black if No Color Ink

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Deportment

HP Photosmart Premium Fax C309 Printers - Color or Blackness Ink Non Printing

This certificate is for HP Photosmart Premium Fax C309a and C309c All-in-1 printers.

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very picayune ink.

Stride 1: Utilise 18-carat HP cartridges

HP recommends that yous employ genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do non apply genuine HP cartridges, the steps in this document might not resolve the effect. To check the authenticity of your cartridges, get to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

If using genuine HP ink cartridges does not resolve the issue, continue to the next step.

Footstep ii: Check estimated ink levels

Check estimated ink levels to see if whatsoever ink cartridges are critically low or empty. Ink must be available in each ink cartridge to run printhead-servicing tasks and forbid nozzles from clogging with ink.

Press the Setup push button on the printer control panel.

The Setup Menu opens.
Press the down arrow push to select Tools, and then press the OK button.

The Tools menu opens.
Press the ain arrow push button to select Display Estimated Ink Levels, and so press the OK button.

The ink level indicator displays on the control panel.

Figure : Ink level indicator on the control console
When you are finished reviewing the ink level indicator, printing the OK button.

The command panel display returns to the Tools menu.
If necessary, press the Dwelling button to return to the principal screen.

note:
Ink level warnings and indicators provide estimates for planning purposes simply. When an indicator shows low ink levels, consider having a replacement ink cartridge bachelor to avoid possible press delays. You do non need to replace ink cartridges until print quality becomes unacceptable.

If any of the ink cartridges are depression on ink, continue to the adjacent step to supplant them.

Step 3: Replace any low or empty ink cartridges

Open the ink cartridge access door.

The carriage moves to the middle of the printer.

Figure : Opening the cartridge access door
Wait until the carriage is idle and silent earlier y'all proceed.
Press in the tab on the front of the ink cartridge, and then pull information technology up and out to remove information technology from its slot.

Effigy : Removing the ink cartridge from the slot

circumspection:
Practice not lift the latch next to the carriage to install the ink cartridges. This tin can effect in incorrectly seated ink cartridges and impress problems. The latch must remain down to install the ink cartridges correctly.

note:
Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges every bit shortly as possible to avoid print quality issues and possible extra ink usage or damage to the ink system.
Remove an ink cartridge from its packet, and and then pull the orange pull-tab directly dorsum.

caution:
Make certain you remove the orange pull-tab and plastic wrap completely earlier y'all remove the orangish cap in the next step. Otherwise, ink might leak from the ink cartridge. When you lot remove the plastic wrap, the paper characterization on the pinnacle of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge.

Effigy : Removing the new ink cartridge from the plastic wrap
Twist the orange cap counter clockwise to snap it off the ink cartridge.

Figure : Removing the orange cap from the new ink cartridge
With the nozzle and contacts facing down, slide the ink cartridge into its slot, and then press downwards on the ink cartridge until it snaps into place.

Make sure the colored icon on the ink cartridge matches the colored icon on the slot.

Figure : Inserting the ink cartridge
If the ink cartridge does not snap into place, remove the ink cartridge from the railroad vehicle. Gently bend the tab away from the cartridge, and and so reinsert the ink cartridge into the carriage.

caution:
Exist careful not to bend the tab out more than 1.27 cm (0.five in). Moving the tab too far might harm the ink cartridge or cause the tab to break off.
Repeat these steps for each ink cartridge that needs replacement.
Close the ink cartridge admission door.

When you lot insert a new ink cartridge, the printer automatically prompts yous to marshal the ink cartridges.

Effigy : Closing the ink cartridge admission door

If replacing any low or empty ink cartridges does not resolve the issue, continue to the next footstep.

Step iv: Make sure the ink cartridges are properly vented and seated correctly

If the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Make certain the ink cartridges are properly vented and seated correctly.

Open the ink cartridge access door.

Figure : Opening the ink cartridge access door
Press in the tab on the front of the ink cartridge, so pull information technology upwards and out to remove it from its slot.

Effigy : Removing the ink cartridge from the slot
Locate and then examine the vent expanse on the acme of the ink cartridge.

Figure : Vent surface area on the top of the cartridge
If the ink cartridge still has the orange pull-tab attached, pull to remove information technology.

Figure : Orange pull tab
If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
With the nozzle and contacts facing down, slide the ink cartridge into its slot. Press downwards on the ink cartridge until it snaps into place.

notation:
Make certain each ink cartridge is installed in the correct slot. Match the shape of the icon and the color of the ink cartridge with the slot that has the same shaped icon and color.

Effigy : Reinserting the ink cartridge
Echo these steps to audit the vents on each of the ink cartridges.
Brand sure that each ink cartridge is firmly in place in its slot. Run your finger along the peak of the ink cartridges to experience for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.
Close the ink cartridge access door.

Figure : Closing the ink cartridge access door
Wait until the printer is idle and silent before you keep.

If afterward making sure the ink cartridges are properly vented and seated correctly does not resolve the consequence, continue to the next step.

Step five: Clean the printhead

From the printer control panel, use the automated tool to clean the printhead.

notation:
To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

From the home screen on the printer control panel, press the Setup push .
Printing the down arrow to select Tools, so press OK.
Press the down pointer to select Make clean Printhead, and and so press OK.

The printer cleans the printheads and then prints a test page.
Review the print quality on the test page.

Figure : Case of a Impress Quality Diagnostic Study

If the print quality on the test page is satisfactory, touch No to return to the dwelling house screen.
If the print quality on the exam page is unsatisfactory, touch Aye to perform a secondary cleaning of the printhead.

note:
There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly chock-full, it might require another cleaning cycle. If then, wait thirty minutes after the last (third) cleaning stage to start the kickoff stage of the cleaning process over again.

If cleaning the printhead using the automated tool does not resolve the outcome, continue to the side by side step.

Pace 6: Bank check the printhead warranty status

In general, if your printer is within warranty, so is the printhead. Additionally, if HP has replaced your printhead or if you lot take purchased a replacement, the replacement printhead is covered under warranty for ninety days, regardless of printer warranty. If you are not certain if your printhead is under warranty, see HP's Warranty Check Tool to decide if your printer is still under warranty or refer to the receipt documentation that came with your replacement printhead.

If the printhead is in warranty, contact HP to run across if the printer condition warrants a replacement printhead based on the terms of your printer warranty. Exercise not go along with the post-obit steps if your printhead is in warranty. Skip to the step to service the printer.
If the printhead is out of warranty, continue to the next step to manually clean the printhead.

Step 7: Prepare to clean the printhead

Get together the following items:

A clean dispensable container capable of holding enough water to submerge the printhead
2 clean lint gratuitous cloths such equally java filters
Filtered or distilled water (tap or mineral water may comprise contaminants that could impairment the printhead)
A pan and stove or other means of heating water
Dispensable gloves
Newspaper towels

Step 8: Clean the printhead manually

When manually cleaning the printhead, the printhead nozzles are soaked in very warm h2o for no longer than ten minutes. Use these steps only as a terminal resort and if the printhead would be tending of otherwise.

caution:
Manually cleaning the printhead should only exist performed if the printhead is no longer under warranty.

Set the pan on the stove, and and so fill up the pan with filtered or distilled water.

caution:
Do not use alcohol or other solvents. This might impairment the printhead, causing the printhead layers to separate, requiring replacement of the printhead.
Heat the water until the water is very warm to the touch, but practise not boil the water.
Stack the paper towels at the bottom of the disposable container until the stack is about 6.5 mm (1/4 inch) deep.
Pour the warm water from the pan into the disposable container and then that it is 5 cm (two inches) deep and covering the paper towels.
Put on disposable gloves to foreclose ink from transferring to your skin or dress.
Press the tab on the front of the ink cartridges to release them, and and so lift the ink cartridges out of the printhead.

note:
Do non go out the ink cartridge outside the printer for longer than xxx minutes. The printhead and ink cartridges can exist damaged by being exposed to air outside of the printer.
Set the ink cartridges upside downward on a paper towel.
Lift the latch handle on the carriage until it stops, and and so advisedly lift up on the printhead to remove information technology from the printer.
Moisten ane of the clean, lint-free cloths with some of the warm water and employ it to clean the underside of the printhead. Repeatedly wipe the nozzle area gently until backlog black or colour ink does non transfer to the cloth. Do not printing into the nozzle area as this tin can cause damage.

caution:
Practise not forcefulness water into the printhead, this tin can cause printhead delamination.
Place the printhead into the disposable container so that the bottom rests on the newspaper towels, and and so let it soak for 10 minutes.
Remove the printhead, so gently wipe the backlog h2o with a dry lint free cloth.

caution:
Do not use a pilus dryer to dry out off the printhead. This could cause the nozzles to dry out and clog.
Let the printhead air-dry on a paper towel for fifteen minutes with the nozzles facing up.

circumspection:
Do non use compressed air to blow out the printhead. This can crusade delamination of the printhead.
Lower the printhead into the carriage, and and so carefully lower the latch handle.

annotation:
Make sure the colored shapes on the sides of the printhead line up with the colored shapes on the carriage.
With the ink cartridge contacts facing the printhead, slide the ink cartridge into the correct slot. The color-coded icons on the ink cartridge and in the printhead indicate the right slot.

Press downwardly on the ink cartridge until information technology snaps firmly into place.
Echo these steps for each ink cartridge.

note:
If yous encounter the 'Printhead Problem' error message, turn the printer off and on.

The automatic printhead cleaning tool must run after manually cleaning the printhead.

Continue to the adjacent step.

Step 9: Clean the printhead

From the printer control panel, use the automated tool to clean the printhead once more after manually cleaning the printhead.

From the home screen on the printer command panel, press the Setup button .
Press the down arrow to select Tools, and and so printing OK.
Printing the down arrow to select Clean Printhead, and then printing OK.

The printer cleans the printheads and and then prints a test folio.
Review the print quality on the test folio.

Effigy : Example of a Impress Quality Diagnostic Report

If the impress quality on the examination page is satisfactory, touch No to return to the home screen.
If the impress quality on the test page is unsatisfactory, touch Yes to perform a secondary cleaning of the printhead.

annotation:
There are three printhead cleaning stages. Consummate all three stages if necessary. If the printhead is badly clogged, it might require another cleaning bicycle. If so, expect 30 minutes later the final (third) cleaning stage to outset the first stage of the cleaning process over again.

If cleaning the printhead does non resolve the consequence, continue to the adjacent step.

Stride 10: Replace the printhead

If cleaning the printhead did not resolve the result, order a new printhead from HP or an authorized retailer.

caution:
Wait until you accept a new printhead assembly available before you remove the cartridges. HP recommends that y'all do not leave the cartridges outside the printer longer than thirty minutes. This could damage both the printer and the cartridges.

Determine your printhead part number.
- Printers that apply 4 ink cartridges:CN643A.
- Printers that employ 5 ink cartridges: CN642A.
Search a parts-replacement website for your printhead function number.
- Search the internet to find a qualified HP parts supplier.
  
  or
Follow the instructions to order the printhead assembly.

When you accept the replacement printhead, go to Replace the Printhead for detailed instructions to remove the old printhead and install the new one.

If replacing the printhead does not resolve the consequence, go on to the next step.

Footstep xi: Service the printer

If the previous steps did not resolve the outcome, contact HP to service the printer.

Service or replace your HP production if the effect persists subsequently completing all the preceding steps.

Become to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, y'all volition exist directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might use for out-of-warranty products.

note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the back up amanuensis volition request the impress sample. If the printer is returned to HP, the impress sample must be returned with the printer. Place the sample in the output tray when yous packet your printer for shipping.

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Source: https://support.hp.com/us-en/document/c03957991